Shipping policy
How much is my shipping?
We ship all of our packages through DHL, all with a variable DHL rate shipping. Simply add the items you want into your cart to view the cost, which vary based on your location. All of our shipping methods include tracking. The shipping price is calculated when you place the order, depending on the adress and the weight of your products.
For packages in Romania we use the local DPD services, for a standard price of 3 euro/package for orders under 51 EUR.
When will my order ship?
We process orders and ship five days a week, Monday through Friday. Sometimes our mail pickup comes in early afternoon, so tracking for orders shipped later that day may not update until the following business day.
You will receive a shipment confirmation with tracking information and estimated delivery time via email when your order has been picked up by DHL. You can also sign in and click the My Account link at the top of our site to track the status of your order.
When will my order arrive?
For each order, there is an estimated time of delivery calculated by DHL. It apperas after you introduce your shipping address.
DHL Express International: Usually takes 3-5 business days to arrive - delays caused by the customs at import process are not taken in account.
DPD (Romania): Usually takes 2-3 business days to arrive.
Oops, I gave you an incorrect shipping address!
Please email us at support@gravitaspens.com immediately if you realize that you gave us the wrong shipping address — if it hasn't shipped yet, we should be able to correct it before it goes out the door, once its been picked up by DHL we cant intervene in making changes to the delivery recipient/address - you must contact the DHL office in your country and relay the situation.
If we ship your order and ends up being returned to us due to reasons outside of Gravitas (not providing info on customs/import process - not accepting delivery) , you are responsible for covering any cost for shipping services that ay be imputed to Gravitas. If you decide to cancel your order, we'll refund you for the products less the original shipping charges. We'll reach out to you to coordinate your options before re-shipping (if applicable).
If your order ships to the address introduced in the shipping destination at checkout by you and that destination is incorrect or the contact details are wrong - making the parcel not retrievable after delivery, unfortunately we are not responsible and cannot offer reimbursement regardless of the value.